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The purpose of Hanover Bible Book Music & Video is to minister to residents
and visitors of all ages, to Hanover and the surrounding area, by providing
a wide range of products and services which promote biblical values and
encourage personal spiritual growth and family unity.
It is our desire to work closely with, and actively support, the
local churches in their ministry to the community.
Our focus will be towards all members of the Christian family regardless
of denominational affiliation or position, which will be evidenced in a
balanced inventory serving the needs of a variety of viewpoints.
Our commitment is to be ethical in all our business dealings and to
provide excellence in service to our customers.
Colin and Joan Robertshaw |
Our Guarantee to the Customer |
We will stand behind
our products. If you are
not completely satisfied
for any reason with your
purchase from us,
we will
do whatever we can to
make you, the customer,
happy.
The customer is the
most important person in
our store, our employee's
number one responsibility
is to satisfy you.
Colin and Joan Robertshaw |
We will provide full return for any product that you are not completely satisfied with, purchased from us within the last
60 days, provided it is in resaleable condition.(Music & Software must be unopened)
If an item is defective we will replace it with a new copy of the same product.
Colin and Joan Robertshaw |
If you are unable to find the specific title that you are
looking for, please check with our staff. If we don't
have it in stock we can usually get it for you in about
a week or so.
Our systems tell us what stock is on hand for many
of the hundreds of thousands of products available
to us.
In most cases there are no additional costs for
having us special order an item for you. You will be
told exactly how much an item will cost before the
order is placed, so there are no unpleasant
surprises.
We generally do not ask for payment up-front
unless it is an expensive or specialized product, we
simply rely on the customers commitment that they
will pay when the product arrives.
Colin and Joan Robertshaw |